Refund policy
Returns (Store Credit) and Exchange Policy:
Tremble Clothing Company is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase, please read our refund policy carefully to understand your options.
We offer Free Returns to all U.S Customers (Valid for exchanges and store credit only). We do not process refunds at this time.
Eligibility for Return
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging, including all tags and labels.
- The return request must be made within 30 days from the date of purchase.
Non-Refundable Items | Certain items are not eligible for refunds, including:
· Gift cards
· Sale items (unless defective or damaged)
· Customized or personalized items
Return Process
Step 1
Submit a return request by email to returns@trembleclothing.com and include order number and reason why you want to return the item.
Step 2
We will confirm return and email you a return label at no charge so you can ship your return back to us at Tremble Clothing Company.
Please note: Returns are taken care of at no charge to our customers. However if the customer needs the item exchanged there will be a shipping back fee.
Step 3
Your return will be processed within 7-10 business days of being delivered.
*A decision to refuse a return that is not compliant with the Tremble Clothing Company return policy is final and cannot be refuted.
Processing Your Refund
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and indicate your preference for an exchange. We will process the exchange upon receiving your returned item, subject to availability.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at returns@trembleclothing.com. Provide your order number, a description of the issue, and, if possible, photographs of the damage or defect. We will arrange for a replacement or refund (store credit only) at no additional cost to you.
Unusual Activity
Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely. Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, ordering and returning higher than the average return rate (our team have the right to increase the fee it costs to return your items), unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered. If you return items that do not match what you originally ordered, we reserve the right to take legal action against you. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company.
Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Contact Us
If you have any questions about our refund policy, please contact us a returns@trembleclothing.com. You can also use the chat feature at the bottom of the page for quick answers to common questions.
Thank you for shopping with Tremble Clothing Company. We appreciate your business and are committed to ensuring your satisfaction.